Our Returns Policy
We want you to be completely satisfied with your Isla Bikini purchase. If for any reason you're not happy with your order, we accept returns within 14 days of delivery for a full refund or exchange. Follow this guide to initiate a return.
Contact us
Before returning any item, please contact our customer service team at HERE.
Provide your order number, the items you wish to return, and the reason for the return.
Receive you return label
Once we receive your request, our team will review it and send you a return label via email within 24 hours.
Bag it up
Pack the items securely in the original packaging, if possible.
Include the packing slip or a note with your order number and the reason for the return.
Drop it off
Put the provided return label on to your package.
Drop off your package at the designated shipping location.
Returns FAQs
What if I received a damaged, defective, or incorrect item?
If you received a damaged, defective, or incorrect item, please contact our customer service team immediately with photos of the issue. We'll be happy to assist you with a replacement or refund at no additional cost.
What is the return policy?
We want you to be completely satisfied with your Isla Bikini purchase. If for any reason you're not happy with your order, we accept returns within 14 days of delivery for a full refund or exchange.
